Terms and Conditions

Want to keep up-to-date with Royal Mail daily collection and delivery services? Simply visit royalmail.com/serviceupdates, where you can also sign up to receive email alerts about service-affecting issues in your area.

On 30 September 2019 we will make changes to some of our terms and conditions. Please see royalmail.com/termschanges for further information.

All Royal Mail Business Account products and services are subject to our General terms and conditions, and associated terms which are available for you to view online.

Our four main terms and conditions documents are listed below, followed by links to specific terms for products and user guides.

On the right hand side of the page you will find useful links to recent terms changes, non-contract products and services, current prices, along with some helpful videos and guides to get you up and running.

Terms and conditions documents

Document Last update
Royal Mail general terms and conditions (pdf, 571.59 KB) September 2019
Royal Mail specific terms for parcels (pdf, 124.29 KB) September 2019
Royal Mail specific terms for international (pdf, 179.12 KB) March 2019
Royal Mail specific terms for marketing (pdf, 205.31 KB) November 2019
Royal Mail ID verification terms and conditions (pdf, 333.71 KB) September 2019
Royal Mail age verification terms and conditions (pdf, 207.74 KB) September 2019

Products referenced in the above terms and conditions documents also have their own user guides, which you can access by clicking on the links below.  

User Guides for products covered by these Terms and Conditions

Parcel products Marketing, publishing and
general correspondence
products
International products Other products
under the
General Terms
Royal Mail parcels user guide (pdf, 1.35 MB)

Royal Mail Advertising Mail®

Sustainable® Advertising Mail

Royal Mail Publishing Mail®

Royal Mail Business Mail®

Other Marketing, publishing and general correspondence products

International Business Mail

International Business Parcels

International Tracked Returns (pdf, 3.51 MB)

Response Services (pdf, 1.23 MB)

Pre-sorted Delivery and Early Extraction

Early Collect

 

Products not covered by the Royal Mail general terms and conditions

The products listed below are not covered by the Royal Mail general terms and conditions. You can click on each link to learn more about that product.